Capable of accomplishing specific tasks with virtually no human supervision, agentic AI promises to revolutionize a wide range of IT operations and services. This powerful new approach uses AI agents — models that mimic human decision-making — to address and resolve problems in real-time.
IT operations cut across multiple domains, including networking, storage, computing, and security, that provide the foundation for business platforms and product portfolios, says Yogesh Joshi, senior vice president of global product platforms at credit reporting firm TransUnion. “Availability, reliability, scalability, and performance at the lowest cost are critical success measures for IT operations,” he explains. “Traditionally, we’ve relied on a combination of people, processes, and technology to ensure these success measures.” Agentic AI changes everything.
