What You'll Gain:
During this course you will learn about:
• Analyze the cause of conflict
• Apply different conflict styles to difficult conversations
• Identify traps that cause escalation
• Develop a communication plan for difficult conversations
• Heighten your emotional intelligence
Content:
• You will analyze a case study to identify the root causes of conflict situations.
• You will learn how to use a perspectives analysis grid and apply it to a case study.
• You will explore conflict handling styles and their implications.
• You will practice emotion regulation techniques that will keep you focused in difficult conversations.
• You will learn a simple framework for navigating difficult conversations and develop a plan to apply it to your own work.
• You will participate in triad role plays featuring multiple conflict scenarios.
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$150
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IIBA Member Price
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180
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Guest Price
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Monday, March 17, 2025; 12:00 PM - 4:30 PM EDT
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Instructor: David Mantica, Vice President and General Manager, Skills Development Group, US
Fueled by his passion for developing empowered knowledge workers, David Mantica helps companies develop their teams through training and coaching, equipping them with the critical skills needed to work effectively in a volatile, uncertain, complex and ambiguous (VUCA) world. With over 30 years of experience and more than 700 speaking engagements, he has inspired better work practices in all areas of business.
