Bluegrass IIBA - Feedback: It's Not Mean, It's Clear

  • Wednesday, October 20, 2021
  • 6:00 PM - 7:00 PM
  • Virtual Chapter Meeting


Topic: It's Not Mean, It's Clear

Feedback is essential at every level of the enterprise, but most people cringe at the thought of giving negative feedback. We’re conditioned from childhood not to say anything if it isn’t “nice”. As a result, we miss the opportunity to provide clear, meaningful feedback that can change relationships and outcomes. Instead, we suffer in silence or we dance around the topic leaving the receiver dazed and confused and everyone’s energy zapped. Let’s get rid of the old approaches like sandwiching the negative between two positives- you’ll just end up with a watered-down version of your truth. Let’s learn to say what we mean so we get what we want. The quality of your life is directly related to the quality of your dialog but most of us don't have the confidence or tools to communicate this directly. If you are an Agile team member looking to improve the retrospective, a manager looking to provide better feedback to your team or if you want meaningful feedback that empowers you to improve your own performance, this session is for you. In this session you will learn:

  • To-the-point techniques for providing effective feedback that gets results.
  • How to provide the right kind of feedback in five minutes or less.
  • Tips and tricks for building your confidence so you have the courage to talk with anyone about almost anything.
  • How to get genuine feedback that can inspire you to do the best work of your career.


Target Audience:

  • Project Business Analysts
  • Enterprise Business Analysts
  • Business Systems Analysts
  • Requirements Engineers
  • Business and Solution Architects
  • Business Relationship Managers
  • Project Managers
  • Managers of Business Analysts
  • IT Managers
  • BACoE and PMO Directors



  • Novice
  • Intermediate 
  • Experienced
  • Business Analyst Manager     



      6:00 pm - 7:00 pm - Program


Presented by: Traci Onkst, Director of BACoE, Cincinnati Insurance Companies

Traci Onkst is an Assistant Secretary at The Cincinnati Insurance Companies (CIC). She is the sponsor of the Cincinnati Insurance Company’s Business Analysis Center of Excellence; managing a team of 80 business analysts. Traci has dedicated most of her 30+ year insurance career to working with IT on various projects. For the last several years, Traci’s focus has been centered on building the business analysis brand at The Cincinnati Insurance Companies (CIC) and supporting the Center of Excellence professionals as they fulfill their mission.

Traci speaks regularly to executive, business and IT stakeholders advocating the value of the business analysis role. She spoke on product diagramming at the ACORD Implementation Forum and presented at BBC in 2015, 2017 and 2019. She is a driver for change at many levels and always looking for new ways to motivate and empower her team.
Traci has a passion for agile practices. She currently serves as Agile Transformation Leader at CIC. In partnership with other leaders, she promotes the agile mindset and helps implement agile practices at CIC.  She is a certified Scrum Master and Product Owner.

Meeting sponsored by:


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Based in Lexington, Kentucky and serving all interested Kentucky Business Analysts    

Mailing address:  Bluegrass IIBA Chapter | 1588 Leestown Road, Suite 130-111 | Lexington, KY  40511



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