Bluegrass IIBA Chapter Enhances Customer Experience

Sunday, August 06, 2017 2:00 PM | Community IIBA Bluegrass (Administrator)


Bluegrass IIBA Chapter has announced new initiatives to enhance the customer experience for their members and participants in their programs.  As part of our affiliation agreement with International Institute of Business Analysis (IIBA®) (Toronto, Ontario, Canada) we can accept only people who are members of the international association as members of the local chapter.  It has been difficult to convey that message to our community.  Over the last two years we had three people join the chapter that were not members of IIBA.  Last year we changed our website to show that it is a two-step process to join the chapter; 1) join IIBA (International), and then 2) join Bluegrass IIBA Chapter.  Still we hear from our community that they want it easier to do business with Bluegrass IIBA Chapter.

In response to requests from the community, Bluegrass IIBA Chapter announces three new ways to receive discounts to participate in our programs:

  • 1)     Combined IIBA (International) and Bluegrass IIBA Chapter Membership.  For those who wish to join both the international association and local chapter in one transaction.  The cost of this membership level covers the cost of membership in both organizations. 
  • 2)     Annual Pass to Chapter Events.  This is not membership.  For those who want to “try out” the Bluegrass IIBA Chapter program prior to committing to membership.  This annual pass gives passholders discount to chapter meetings and events for a year.  However, it does not provide access to member-only material.
  • 3)     Annual Pass for Students.  This is not membership.  Cost of an education is expensive, so we have introduced our new annual pass at a reduced price for current students in accredited education program leading to a business, information technology or science degree or diploma, or business analysis certification.

These programs give members and annual passholders discounts for participation in our programs.  You don’t have to be a member or annual passholder to participate in our programs, we will always have a Guest participation fee for all events.   Our summer CBAP Study Group is about to conclude with 17 participants; two of which were Guests of the Chapter.

This announcement from Bluegrass IIBA Chapter comes on the heels of an announcement a couple months ago of a new SMS text messaging service.  This service is a way for people to receive notifications of chapter events on their mobile device.  They will be able to register for the event right on their mobile device.  This is intended to provide additional service to our community and make it easier to do business with the Chapter.

Bluegrass IIBA Chapter is committed to providing desired services to the business communities in the great commonwealth of Kentucky.  We have a very strong, innovative and interactive professional development program to assist professionals to advance their business analysis career.  We also have a very strong Membership program that delivers value to our members beyond discounts to our events.  We also provide discounts from our chapter sponsors: The Solarity Group and J. Ross Publishing.  Additional membership benefits include access to member-only content at both the local and international levels.  Our Community Outreach and Marketing programs drive to greater awareness of the Chapter and our programs throughout Kentucky. 

If you would like to see the chapter do something, or would like us to start meeting at a location near you, please email, or and give us your input. The above announcement came from input from the community, we want to hear from you.


Based in Lexington, Kentucky and serving all interested Kentucky Business Analysts    

Mailing address:  Bluegrass IIBA Chapter | 1588 Leestown Road, Suite 130-111 | Lexington, KY  40511



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