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              Volume 19 Issue 3     

National / International Connection

Redesigning business processes for digital success

A British utility had a customer service problem: Customers who questioned their bills had to navigate a tedious process to handle the complaint. They had to contact the company to schedule an appointment for a worker to visit their home to re-read the meter, a reading that was then fed into the corporate system that would later generate a new invoice. Start to finish, the process took about a month — and, not surprisingly, created a number of unhappy customers. The solution...

Why Defining the Business Need is Critical

By Michael White, CBAP, Founder of The Business Analysis Doctor, LLC

In order for any project or initiative to be successful, an agreed upon business need must be determined. This need may present itself as a problem or an opportunity. Business Analysts must be able to guide the business in articulating which of these is the catalyst for the initiative prior...

IIBA New Whitepaper: Business Agility and Business Analysis in Sync for Success

The better you understand your business through analysis, the more agile your business will be. This whitepaper examines how BA professionals can help boost the agility and delivery of value.


Local Connection

'This is big.' Tempur-Pedic mattresses arrive for Lexington firefighters

Lexington-based Tempur Sealy mattress manufacturer donated over 250 mattresses to the Lexington Fire Department on Sept. 4, 2019. About 180 will be used...

Chef's latest restaurant to bring scratch-made pasta, Italian sauces to City Center


An avant-garde Italian restaurant will open in the City Center development on Lexington’s Main Street this winter. Chef Jonathan Lundy, business partner and sommelier TJ Cox and Lee Greer will launch ItalX at 160 West Main, anchoring the corner of Main and Upper. The restaurant, which will have seating for about 80 with 15 bar seats, will be off the lobby of the ...

Chapter Connection

Congratulate our newest IIBA Certified individuals:

Kathy Leigh, CBAP

Aaron Whittenberger, AAC

Upcoming Events

Managing Perceptions

A key factor in successful professional interactions is how others perceive you. This session focuses on a variety of strategies to manage those perceptions . Sept. 18.



Looking Behind the   Process Curtain – Using Business Process Framework to Transform Your Business

How many times do businesses carry on outdated, ineffective, and/or overlapping processes without any idea why? Our role is to enable change by defining needs and recommending solutions that deliver value. Oct. 16.


Coaching Isn't Just For Agile Coaches Anymore

Coaching is a useful skill that anyone can learn and apply, whether you are an Agile Coach or not. Scrum Masters, Product Owners, Business Analysts and others in the Agile environment can use these coaching techniques to build stronger relationships to improve work. Nov. 19 / 20.



Chapter Awards and

BA Day Celebration

The first chapter meeting of the Bluegrass IIBA Chapter was held in November 2013. Six years later we have grown and have strong chapter educational and outreach programs. Social Event on Nov. 1.

Jonathan Hill is 

  Membership drawing

  Grand Prize Winner

Bluegrass IIBA Chapter ran a membership promotion for the first part of the year. Each engagement with the chapter also earned people an entry into a drawing for fabulous membership prizes.The Chapter Board of Directors held the drawing and announce the prize winners.


Check out our Study Group:

BABOK Study Group

We are working to schedule our next Agile Analysis Study Group


We at Bluegrass IIBA Chapter realize that your successes and challenges can be great lessons learned for others; therefore, we encourage you to donate your time and experience to local groups that provide mentorship to youth or professional development for adults. Let's enrich our community by helping others advance or prepare for new careers.


Beginning in August 2016, members are able to attend Bluegrass IIBA Chapter meetings for free (some restrictions apply). Remember to renew your membership to continue to enjoy the benefits of membership. Do you have more than 10 professionals who perform business analysis in your organization?  Then the    IIBA Corporate Membership and Bluegrass IIBA Corporate Membership programs may be for you. 

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Based in Lexington, Kentucky and serving all interested Kentucky Business Analysts    

Mailing address:  Bluegrass IIBA Chapter | 1588 Leestown Road, Suite 130-111 | Lexington, KY  40511



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